Pipe problems? Why experience counts when it comes to your plumbing

Jason Advantage - Monday, April 08, 2013

Just like pipes, plumbers come in all shapes and sizes. And sadly, some will fail to deliver the goods. Cheap materials in a building project are more likely to cause problems down the line. And cheap plumbers may be just as unreliable.

How to choose a plumber

When you are looking to hire a plumber, it pays to do your research. Hiring the first plumber you find in the phone book or Google listing, may get you a great job at the best price, but you're taking a risk. When choosing a plumbing contractor, it's worth reading materials and asking questions to find out as much as you can about the contractor or company before making a decision.

What to look for

The first thing you should look for in a plumber is that they are registered. Each state and territory has a body that administers plumbing licences. A licensed plumber will have to follow a set number of legal guidelines to ensure they have met all the requirements of the job, and they will need to provide you with a Certificate of Compliance on completion, to confirm that the work meets the standards of the Plumbing Code of Australia.

To narrow down your field, then look for plumbers with experience in your area. Are you looking for business or residential services, emergency repairs or new builds?

Be sure to check for some basic information. Find out if this is an established or new business. Plumbers of course have to start our somewhere, but knowing the extent of the contractor's experience, will help you decide if they are the best fit for your particular project.

Do make sure the company or contractor is clear about their qualifications,experience and business. Always check for company contact details,including a landline, mobile number and street address. Knowing exactly who you are dealing with is the first step in ensuring a successful transaction.


A qualified and trustworthy plumber will be happy to provide a written quote. Be sure to read it thoroughly, and ask questions to ensure you know exactly what's included, and where any additional fees are likely to fall.


Have a check for references or reviews, which can be useful tools in helping to make your decision.

Be scam aware

Of course it stands to reason that you should always keep an eye out for potential scammers. Never take it for granted, for instance, that someone who knocks on your door claiming to be a plumber is in fact just that! In the ACT last year, police issued a warning to seniors to be on the lookout after several elderly people were scammed by a man claiming to be a plumber, there to check pipes or fix a toilet. In each case, money was stolen from the victim's purse or wallet before the scammer made a quick exit.